Our orders are despatched from our warehouse partners 'Green Fulfilment'. You may receive notification from our couriers which will be directly from our warehouse partners 'Green Fulfilment'.
Standard UK Delivery
Cost £8.50 per delivery address. Monday to Friday only, please allow 3-5 working days for delivery. Excludes Channel Islands. An additional £7 surcharge will be added for remote area postcodes. During Christmas & New Year holiday period delivery may take longer.
Next Day Delivery UK
Cost £12 per delivery address. Monday to Friday only. This guarantees delivery of your order next working day, providing we receive your order before 12 noon. Excludes Channel Islands. During Christmas & New Year holiday period this service is not available.
Rug Delivery (Standard sized rugs only)
Cost £35 per delivery address. Monday to Friday only, please allow 3-5 working days for delivery. Excludes Channel Islands. Depending on stock availability, we endeavour to dispatch all orders within 24 hours. During Christmas & New Year holiday period delivery may take longer.
If an item happens to be out of stock, we will tell you if it’s coming back in and when we expect it to arrive. Hopefully you won’t mind waiting, in which case we will happily reserve the item for you.
Please complete separate orders if you would like the items sent to different addresses.
The prices quoted above are for the UK only. For delivery out-with the UK, including Channel Islands, please select the appropriate country at check out and a delivery cost will be updated.
If your country is out-with our country list at checkout, we can still ship to you. Please email firstname.lastname@example.org to request a shipping quote with address details and items you would like to purchase. Thank you.
For further information please email email@example.com or call +44 (0) 7740 099488.
Brexit Update- EU Customers
We suggest purchasing through our EU partner Etoffe as they will deal with import taxes etc for the goods arriving in the EU.
As of 1st January 2021, our EU customers are being asked to pay import duties due to United Kingdom leaving the European Union. We regret that these are non-refundable; even if orders are returned. You may experience a slight delay to your delivery within the EU, although we are endeavouring to minimise this as much as possible. We do not know the cost of the import charges in advance. By purchasing on the website you are agreeing to accepting these charges. Refusing your delivery does not stop you being responsible for import charges, plus there may be additional charges if the goods are sent back to us. We are working on a more transparent process, in the meantime please accept our apologies, these factors are out with our control.
All other countries, please rest assured that we are still delivering orders as normal and purchases may be subject to local import charges, which you (the customer) will be responsible for paying.
All deliveries will require a signature upon arrival, so please feel free to leave an alternative delivery address. If you are not at home to receive your goods, you will receive a notification card. Please arrange for your free re-delivery or pick-up with the delivery provider.
Niki Jones cannot accept any liability for any delivery instructions, which you give to the delivery company. If, for example, you ask the delivery company to leave your order in a different location to the one given at the time of your order (e.g. in a garage, or with a neighbour), we cannot accept responsibility if you fail to receive the order.
If for any reason the goods cannot be re-delivered or picked-up, and returned back to us, an additional handling fee will be charged.
Saturdays and Sundays are not classed as working days.